سياسة الاستبدال والاسترجاع

At Tuham, we strive to provide the best possible experience for our customers, and we recognize that the exchange and return policy is one of the most important factors that affect this experience. Therefore, we offer a clear and fair exchange and return policy, as follows: Exchange: You can exchange any product within 14 days from the date of receiving your order. The product must be in its original condition. To contact us regarding the exchange, please message us via WhatsApp. Return: You can return any product within 7 days from the date of receiving your order. The product must be in its original condition. The full amount paid will be refunded, except for 20 Saudi riyals for shipping costs. To contact us regarding the return, please message us via WhatsApp. Cases where exchange or return are not accepted: Used or stained products or opened and torn packaging. Damaged or broken products. We hope this policy is clear and helpful. If you have any inquiries, do not hesitate to contact us.